How do I place an order?  All our standard products are displayed in this website. Please place your order online.  If you do not see what you are looking for please contact us for more information.

How long does it take? We have a range of cakes available for next day delivery in our Cakes in a Hurry section. Edible photos and other decorations can be sent on next-day or express services. Details are shown at the checkout.  We need at least one week notice for all other cakes.

How long do cakes keep?  Our cupcakes will keep for a few days, sponge cakes are guaranteed to stay fresh for a minimum of one week and fruit cakes can be stored for three months.

Can I choose a delivery date for my cake? When you place your order you will be asked to select a delivery date. All cakes are send the day before on a guaranteed next-day service. However, we recommend you choose a delivery date of at least one day early in case of any delays.  Once your order is in the hands of the delivery service we have no control.

Can I send my order to a different address?  Yes, when you place your order you will see an option at the checkout for a separate delivery address.

How do I send you my picture and what format can it be? You can send us your picture or photo using our upload facility, or attached to an email, or through the post for us to scan. Black & White photos work just as well as colour. We can accept most picture formats such as JPG, TIF, GIF, BMP, etc. Please contact us if you have any questions on file formats.

What size or resolution should my picture be? If you are scanning your own photo, usually a resolution of 75dpi is sufficient.  Remember, the better the quality of your original picture, the better the finished result. The actual size of your picture is not important, we will enlarge or reduce it to fit your selected icing sheet, or print it to the exact size you specify. 

Can I use your decorations on my own cake?  You can order an Edible Photo by mail order. Full instructions will be enclosed with your order and can be read by clicking here.  You can bake your own cake and ice it, buy one already iced from a baker, supermarket or Marks & Spencer. Simply peel your image from the backing sheet and place it on your iced cake, or ask your baker or cake decorator to apply the decoration for you when they ice the cake.  You can have any kind of cake in any size - fruit, sponge, chocolate, or your favourite recipe.

What is a Photo Cake or Edible Photo? We print edible cake-top decorations made from a sheet of icing with your image printed using edible ink. The icing sheets (also called frosting sheets) are made from real icing. They are not edible paper or rice paper, but a layer of real icing on a backing sheet. Your image is printed using special edible ink in a special dedicated printer. 

What kind of icing can I use if decorating my own cake? Edible Photos can be applied to almost any kind of icing such as fondant, royal icing, butter cream or glacé icing. We do not recommend anything with a high moisture content such as whipped cream.The icing can be any colour, but dark colours (like chocolate) may make your image appear darker. Click here for more information.

How long can I keep my Edible Photograph? The icing sheets can last up to a year, but we recommend that you use them within three months. You can decorate your cake several weeks in advance provided the cake itself will keep.  The icing background of the picture will blend into your cake icing and leave the image as if it were painted on the cake top.

Can you use a picture of my favourite cartoon character, TV star, a magazine cover or professional photo? We can only use original drawings or personal photographs that are not copyrighted, unless you can provide evidence of permission to reproduce the image (such as a Release Statement).  If in doubt then please contact us first. Please also be aware that we cannot use any images of licensed characters such as Winnie the Pooh or other Disney characters as this would be in breach of copyright.

Can you make changes to my picture before printing it? We will print your picture exactly as you send it, enlarged or reduced to fit the size you choose.  We can crop your image at no extra charge - this is zooming in on a certain part of the picture to exclude unwanted edges. Your picture will be cropped to a rectangle or circle, depending on the shape of icing sheet you order.  Please specify any particular requirements on your order. 

If you would like any other changes to your image, such as reducing red-eye or removing background objects, these can be provided for an extra charge.  Please contact us to discuss your ideas with us for a quote.

We do not alter your original in any way. If you post us a printed photo we scan it first and make the changes to the scanned image.

Do you return my original photo? All photos and pictures received in the post will be returned intact with your order.  We do not alter your original in any way - if you send us a photo, we scan it first and make any changes only to the scanned image.